Terms and Conditions

Use of Personal Information

We will not sell, rent, disclose, or share your information with any 3rd party organizations.

Purchase of IKEA®  or other store Product

  1. Blue Box Delivery, LLC policies related to IKEA® products or any other store are meant to supplement the store’s own Terms and Conditions. Our policies will not supersede IKEA®’s policies or any store related to returns and exchanges. Read IKEA®’s terms and conditions.
  2. Blue Box Delivery, LLC ships from IKEA® or any store on average every 2 - 4 days (based on order volume).  Based on volume, we reserve the right to move the scheduled date up or back. 
  3. You may submit your quote request by clicking here at any time.
  4. If you want your order picked up on our next scheduled upcoming shopping day, the invoice must be paid through the e-mailed PayPal invoice before 5pm of our next scheduled shopping day.
    1. Once paid, changes to your order cannot be made. 
    2. We reserve the right to not ship your item at any time.  If we do not ship your item, we will refund you in full unless you changed your order after we have already performed work.  If we have performed work, and you change your mind causing us not to ship, you can be charged up to 40% shop and ship re-stock fee.
    3. You must let us know by e-mail before you pay what you want us to do if the store we are purchasing from  is out of a specific item.  Before you pay, give us a back-up choice, color, style, etc. with exact model #, UPC, and quantity.  You can tell us to not purchase your item but get the other items, or you can cancel your order entirely if one of your items is out.  Let us know exactly what you want us to do in case any of your items is either knowingly unavailable or UN-knowingly unavailable for us to purchase
    4. We will attempt to call you if your item is UN-knowingly unavailable before we leave the store to see if we need to make changes to your order.  If we cannot get a hold of you by phone, we will purchase everything on your order that is available to purchase and ship it to you.
  5. If you do not submit payment before the payment deadline, you can place your order for the next scheduled shopping day.
  6. If your invoice was paid after our deadline for the next upcoming shopping day, there is a possibility that we can expedite the order for a $75 expedite fee.
    • In order to expedite an order that missed the deadline, send an email to owner@blueboxdelivery.com letting us know you would like for us to expedite your order. (Make sure to include your name and order information.) We will let you know if we will be able to expedite your order.

Purchase of BlueBoxDelivery, LLC Services

  1. All sales of Blue Box Delivery, LLC services are final and non-refundable.
  2. Payment deadline is defined as the day that payment is due via PayPal in order for your quote to become an order with us.
  3. Trip or Shopping Trip is defined the same as Shopping Day below
  4. Delivery is defined as delivering your product order from the BlueBoxDelivery, LLC warehouse to your home or office.

Returns / Exchanges

  1. We are not responsible for damages to product once delivered.  You must inspect packaging and claim  any possible damages before accepting your purchase from delivery company.  If item is damaged, you must either notate damage on the signed proof of delivery or acquire a damage or claim # from the delivery company.  If you notate damage, please notify owner@blueboxdelivery.com within 10 days after receiving product so that Blue Box Delivery can coordinate items return and/or rectify the problem with you. We can have damaged piece or item exchanged at no charge if you noted damage upon delivery or pickup and the product is damaged. If you wait until after 10 days, our normal return/exchange charges will apply. Please note, you must have kept all of the original packaging, instructions, and boxes in order for the product to be exchanged.
    1. If product was delivered by parcel, UPS or Fedex may ask for the damaged products for their inspection so please keep all items and packaging material.  If you dispose of anything, damage claim and warranty could be voided and you will be responsible for damages. 
    2. Once claim is paid by the responsible truckline or parcel company, we will re-ship your order.  If you need your item before shipping company pays out freight claim, you can order and pay again a 2nd order and we will reimburse  you once claim payment from truckline or parcel company arrives to us. 
  2. If the IKEA® product or any other Dallas item you bought through Blue Box Delivery, LLC is damaged or defective:
    1. If damaged or defective due to IKEA® damage before packaging or your item is missing parts or pieces, notify us within 10 days after receiving the product.  If a replaceable part is damaged or a piece is missing we will give you the receipt # that your item was purchased on through us and the date that it was purchased for IKEA®’s information.  We will ask that you contact IKEA® Frisco, TX, IKEA®  Customer Service, or any other Dallas store with the receipt # that we provide you to have the part shipped directly to you.  If pieces cannot be shipped directly to you, let us know by e-mail or phone and if within the first 10 days of receiving the product, we will file a concealed freight damage claim to be reviewed by truckline.  Based on the truckline or parcel company’s determination of damage and fault will determne who wil pay for replacement.  If truckline is responsible, we will replace at no charge.  If goods were damaged while in your possession, you will be responsible for all replacement charges.
    2. If you wait until after 10 days, our normal return/exchange charges will apply. 
    3. Please note, you must have kept all of the original packaging, instructions, and boxes in order for the product to be exchanged.
  3. If you are unhappy with the product and want to return an item you bought through Blue Box Delivery, LLC we will return it to IKEA® or other Dallas store for you at our quote rate.
  4. If you are unhappy with an IKEA® or any other Dallas store product purchased through Blue Box Delivery LLC, we can exchange the item for you.  As we must ship all returns LTL to Dallas, we will ship your items you wish to return at the same shipping rate on our Quote/Order Page.  We reserve the right to quote a different amount to ship your return to Dallas based on return size, item size, weight, etc.  All original packaging and original Blue Box Delivery receipt are required.  We will ship your new items for you at a determined quoted rate from our pricing page unless quoted alternatively due to order size. 
  5. If you want to return or exchange something not originally purchased through Blue Box Delivery, the same shipping rules apply.  Ask for a quote and make sure you have all applicable documents needed for return to the original store and through Blue Box Delivery.  All original packaging and original receipts are required.
  6. Note: IKEA®'s or any other Dallas store return and exchange policies do not override or supersede Blue Box Delivery's return and exchange policies.

 Out of Stock Items

  1. You must let us know by e-mail before you pay what you want us to do if the store we are purchasing from  is our of a specific item.  Give us a back-up choice, color, style, etc. with exact model #, UPC, and quantity.  You can tell us to not purchase your item but get the other items, or you can cancel your order entirely if one of your items is out.  Let us know exactly what you want us to do in case any of your items is either knowingly unavailable or UN-knowingly unavailable for us to purchase
  2. We will attempt to call you if your item is UN-knowingly unavailable before we leave the store to see if we need to make changes to your order.  If we cannot get a hold of you by phone, we will purchase everything on your order that is available to purchase and ship it to you.
  3. If you decide to cancel your paid order for any Out-of-Stock items according to IKEA®’s website, please send us an email owner@bluebloxdelivery.com letting us know in detail what you would like us to do no less than 6 business days before our next IKEA® shopping day.  If you fail to cancel it via e-mail before the time specified you will be held responsible for all product, shipping, and delivery costs.

Delivery

  1. By checking specific boxes on the order form, you will inform us that you either want to pick up your items at your local truckline terminal or have them delivered and your invoice will reflect as such. If you select delivery, your items will be delivered by the truckline or parcel company. 

Blue Box Delivery, LLC is not affiliated with, associated with, or endorsed in any way by IKEA® or any other store in the DFW area.